Communication is fundamental to our daily living. How we communicate can make or break us. There are principles of communication – it is not just what you say, it is how you say it. Being firm but fair, rude, angry, meek, sad or happy – all are aspects of communication, both verbal and non-verbal. This one day course will teach you simple techniques about timing what you say, mirroring, physical touch and much more…
Some of the learning outcomes:
- To answer calls efficiently and confidently
- To present one minute lift pitches/and on the spot presentations
- Feedback – verbal and non verbal
- Understanding the art of communication
- Are you a transmitter or a receiver – or both?
- And finally the art of Rapport…
